Contact Support

Before contacting support:

1. Try the simple fixes above

2. Note the exact error message you see

3. Run the debug information command below

Create Debug Information for Support

If you need to contact support, run this command to gather helpful information:

# This creates a file with system information:
echo "=== System Information ===" > debug_info.txt
uname -a >> debug_info.txt
echo "" >> debug_info.txt

echo "=== Docker Version ===" >> debug_info.txt
docker --version >> debug_info.txt
echo "" >> debug_info.txt

echo "=== License Status ===" >> debug_info.txt
ls -la /etc/calibration_license.json >> debug_info.txt
echo "" >> debug_info.txt

echo "Debug information saved to debug_info.txt"
echo "Send this file to support"

When you contact support, include:

• Your Customer ID (from your README.txt file)

• What you were trying to do when the problem happened

• The exact error message

• The debug_info.txt file (if you created it)

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